At Welnax BioClear, we are pleased to offer FREE Standard Worldwide Shipping on all orders!
Order Processing & Tracking
Once your order dispatches, you will automatically receive a shipping confirmation email containing your tracking number and live tracking link. Please allow up to 48 hours for carrier tracking information to update online after your order leaves our warehouse.
Have questions about your shipment? Our support team is here to help! Reach out anytime at [email protected].
Frequently Asked Questions
Can I track my order?
Yes! Every order includes end-to-end tracking. You will receive your tracking link via email as soon as your order is dispatched. You can track your shipment anytime using our [Order Tracking Page].
Will I have to pay customs, duties, or taxes?
International orders may be subject to local import duties, taxes, or customs fees depending on your country’s customs policies. These fees are set by your local government and are the responsibility of the customer. For specific details, please contact your local customs office.
What happens if my package is lost, damaged, or stolen?
Every Welnax BioClear device undergoes a thorough quality inspection before dispatch. While we take every precaution to ensure safe transit, Welnax BioClear is not directly liable for carrier delays, lost/stolen packages, or damage caused during shipment.
If your item arrives damaged or appears lost, please contact the shipping carrier immediately to lodge a claim. You can also reach out to us at [email protected]—our team will gladly assist you in contacting the carrier to resolve the issue as quickly as possible.
Please double-check your shipping address at checkout, as we are unable to make changes once an order has processed or cover missing packages due to customer address errors.