At Welnax BioClear, customer satisfaction is our top priority. We offer a 60-day satisfaction policy starting from the date you receive your product.
1. Return Eligibility & Conditions
To be eligible for a return and refund, your item must meet the following criteria:
- Timeframe: Return requests must be initiated within 60 days of delivery.
- Functional Defects: Returns are generally accepted for items with verified functional or manufacturing defects.
- Packaging: The item must be returned in its original packaging along with all included accessories.
- Proof of Purchase: A valid receipt or order confirmation email is required.
Non-Returnable Items & Conditions:
- Change of Mind: We do not offer refunds for change of mind. (Special exceptions may be considered under extraordinary circumstances at our discretion with valid proof of purchase).
- Excluded Categories: Gift cards, custom-made items, downloadable software, and consumable or personal hygiene products.
2. Order Cancellations (60-Minute Window)
We process and fulfill orders quickly to ensure fast delivery times.
- Cancellation Window: Order cancellations are only accepted within 60 minutes of placing your order and apply exclusively to full-priced items.
- How to Cancel: If you need to cancel your order within this timeframe, email us immediately at [email protected] with your order number. Once an order enters processing after 60 minutes, it cannot be canceled.
3. Exchanges (Defective or Damaged Items)
We replace items that arrive damaged or experience manufacturing defects. If your device is defective or damaged upon arrival, please contact us at [email protected] with photo/video proof of the issue, and our team will guide you through receiving a replacement.
4. How the Refund Process Works
- Submit Request: Contact our support team at [email protected] before returning any items. Unsolicited returns without prior authorization will not be processed.
- Inspection: Once your returned item arrives at our facility, our team will inspect it and notify you via email regarding the approval or rejection of your refund.
- Credit Issued: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original payment method within a few business days (depending on your bank’s processing times).
5. Return Shipping Guidelines
- Customer Responsibility: You are responsible for paying all return shipping costs. Shipping fees are non-refundable. If a refund is issued, original or return shipping charges will be deducted from your total refund amount.
- Tracking Recommended: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items lost in transit by shipping carriers.
6. Late or Missing Refunds
If you haven’t received your approved refund after a few business days:
- Check Bank Account: Re-check your online bank account or transaction history.
- Contact Credit Card Company: Credit card companies may take time to post pending credits to your statement.
- Contact Your Bank: Banks often require additional processing time before a refund posts officially.
- Reach Out to Us: If you have completed these steps and still have not received your refund, please contact us at [email protected] and we will gladly investigate for you.